Are the cleaning teams trained and supervised?

We train all of our team members before they are permitted to enter a home. Training is ongoing as new products and methods emerge on the market. Each team includes a team leader who ensures that tasks are completed, and managers visit periodically to ensure we’re meeting our commitments.

Will I always have the same cleaning team?

We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids' team leader's job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.

Can my animals be out while my house is being cleaned?

We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

What is deep cleaning?

To achieve the cleanest, healthiest environment for your home, The Maids utilizes our 22-Step Healthy Touch® Deep Cleaning System. This includes using HEPA-equipped vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.

Is your cleaning service guaranteed?

Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.

Do I tip the housecleaners?

There is no need to tip team members, they are paid employees of The Maids.

Are your employees insured and bonded?

Yes. We have the best-available insurance, including liability, crime, and employee accident coverage that includes your home, our team members, and The Maids. We can even send you a certificate validating our insurance.

Are your cleaning service teams authorized to work in the US?

Yes. We comply with the Immigration Reform and Control Act (IRCA) and verify that employees are authorized to work in the U.S. All of our employees must fill out an I-9, the employment eligibility verification form, and provide necessary eligibility documents, before starting work.

How do I cancel or reschedule an appointment?

Please contact the office as soon as you know that you need to cancel or reschedule. We'll work with you to reschedule your appointment.

What if my regular appointment falls on a holiday?

If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.

What cleaning supplies or equipment do I need to provide?

None. The Maids will arrive at your home in one of our yellow company cars, and with our own cleaning products and equipment.

Am I responsible for worker’s compensation or insurance?

No. We handle all worker’s compensation and insurance.

What if my cleaning team missed a spot?

Call us within 24 hours and we will re-clean the area, free of charge.

Do I need to do anything before my cleaning team arrives?

The cleaning service from The Maids is here to help. To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. Put away any important documents and valuables. No worries though, we’re ready to tackle the worst possible messes, and will neatly pile and arrange any items left on floors or furniture.

Must I be home when you clean my house?

It's your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

What are your rates for house cleaning services?

Fees are based on the condition and size of the home. It is best to contact the local The Maids office serving your area for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Enter your zip or postal code on our homepage to find your local provider. Offices provide free, no obligation estimates for cleaning service right over the phone!

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